Delivery

The tables below explain the modes, prices and shipping and delivery delays according to your country and your order amount (excluding shipping costs).

1. Delivery in France:

Country

Carrier

Delivery method

Shipping cost

Preparation and dispatch time

Shipping time

if order of the Discovery Set only

if order < 60€

if order ≥ 60€

France

(including Corsica, Monaco and Andorra)

La Poste

In the mailbox

Free delivery

Not available

Not available

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

2 to 3 working days

Colissimo

At a pick up point

5 €

5 €

Free delivery

2 to 3 working days

Colissimo

Against signature

6 €

6 €

Free delivery

2 to 3 working days

DHL

Against signature

Not available

35 €

35 €

1 to 2 working days

Pick-up points available depending on to your address.
Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.

2. Delivery in the rest of the World:

CountryCarrierDelivery methodShipping costPreparation and dispatch timeShipping time
if order of the Discovery Set onlyif order < 120€if order ≥ 120€
Austria
Belgium
Czech Republic
Denmark
Estonia
Germany
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
ColissimoAgainst signature5 €10 €Free deliveryThe same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)
3 to 8 working days
DHL ExpressAgainst signature35 €35 €35 €1 to 3 working days
United Kingdom
(England, Scotland, Northern Ireland, Wales, Isle of Man)
ColissimoAgainst signature5 €15 €Free deliveryThe same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)
3 to 8 working days
DHL ExpressAgainst signature39 €39 €39 €1 to 3 working days
Bulgaria
Croatia
Cyprus
Finland
Greece
Malta
Romania
La PosteIn the mailbox5 €Not availableNot availableThe same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)
3 to 8 working days
DHL ExpressAgainst signature35 €35 €35 €1 to 3 working days
Albania
Bosnia and Herzegovina
Canada
China
Guadeloupe
Guyana
Hong Kong
India
Israel
Japan
Macedonia
Malaysia
Martinique
Mayotte
Montenegro
Morocco
Norway
Reunion Island
Serbia
Singapore
South Africa
South Korea
Taiwan
Thailand
Tunisia
United Arab Emirates
United States
Vietnam
La PosteIn the mailbox5 €Not availableNot availableThe same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)
5 to 12 working days
DHL ExpressAgainst signature39 €39 €39 €2 to 4 working days
Armenia
Australia
Azerbaijan
Bahrain
Brazil
Colombia
French Polynesia
French Southern and Antarctic Lands
Georgia
Iceland
Kuwait
Mauritania
Moldova
New Caledonia
New Zealand
Oman
Qatar
Russia
Saudi Arabia
St Barthélémy
St Martin
St Pierre and Miquelon
Wallis and Futuna Islands
Yemen
La PosteIn the mailbox5 €Not availableNot availableThe same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)
5 to 12 working days
DHL ExpressAgainst signature45 €45 €45 €2 to 4 working days

Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.

3. Receipt of your package

When you receive your package, it is your responsibility to check that the package has not been damaged or opened during transport before signing the delivery note. If this is the case, you must imperatively refuse the delivery to the deliveryman, informing him/her of the damage noted and making a complaint with him/her for anomaly.

Any accepted delivery of a damaged or open package will be deemed free of defects due to the delivery, and we will not be able to take it back.

4. Return process

We are committed to treating your requests with the utmost care. If, despite this great care, you receive products that you did not order or that you do not want, you have a legal period of 14 days from the date of receipt of your package to return the items in question, in accordance with French law. Only unopened and unused products will be accepted in return. If we send you by mystake the wrong products, we will bear the return shipping costs. On the other hand, if you change your mind, the cost of returning the package is in your charge.

In case of return, you have to inform our customer service which will tell you the procedure to follow: - by phone, calling the +33 (0)4 66 21 56 90, from monday to friday (9.30 am to 12.30 am and 13.30 pm to 17.30pm)
- by email at contact@carrementbelle.com

Thank you to prepare information below:
- Name and email address used to place the order
- Reference and date of the order

Return address:
CARREMENT BELLE
Service des Retours
168 allée de l’Amérique Latine - 30000 Nîmes - FRANCE

Documents to include in your return parcel:
- The invoice of the order or: name of the buyer, email address used to place the order, reference and date of the order
- The product(s) concerned in their original packaging, unopened or damaged

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