Delivery

The tables below explain the modes, prices and shipping and delivery delays according to your country and your order amount (excluding shipping costs).

1. Delivery in France:

Country

Carrier

Delivery method

Shipping cost

Preparation and dispatch time

Shipping time

if order of the Discovery Set only

if order < 60€

if order ≥ 60€

France

(including Corsica, Monaco and Andorra)

La Poste

In the mailbox

Free delivery

Not available

Not available

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

2 to 3 working days

Colissimo

At a pick up point

5 €

5 €

Free delivery

2 to 3 working days

Colissimo

Against signature

6 €

6 €

Free delivery

2 to 3 working days

DHL

Against signature

Not available

35 €

35 €

1 to 2 working days

Pick-up points available depending on to your address.
Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.

2. Delivery in the rest of the World:

Country

Carrier

Delivery method

Shipping cost

Preparation and dispatch time

if order of the Discovery Set only

if order < 120€

if order ≥ 120€

Austria

Belgium

Czech Republic

Denmark

Estonia

Germany

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Poland

Portugal

Slovakia

Slovenia

Spain

Sweden

Switzerland

Colissimo

Against signature

5 €

10 €

Free delivery

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

DHL Express

Against signature

35 €

35 €

35 €

United Kingdom

(England, Scotland, Northern Ireland, Wales, Isle of Man)

Colissimo

Against signature

5 €

15 €

Free delivery

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

DHL Express

Against signature

39 €

39 €

39 €

Bulgaria

Croatia

Cyprus

Finland

Greece

Malta

Romania

La Poste

In the mailbox

5 €

Not available

Not available

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

DHL Express

Against signature

35 €

35 €

35 €

Albania

Bosnia and Herzegovina

Canada

China

Guadeloupe

Guyana

Hong Kong

India

Israel

Japan

Macedonia

Malaysia

Martinique

Mayotte

Montenegro

Morocco

Norway

Reunion Island

Serbia

Singapore

South Africa

South Korea

Taiwan

Thailand

Tunisia

United Arab Emirates

United States

Vietnam

La Poste

In the mailbox

5 €

Not available

Not available

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

DHL Express

Against signature

39 €

39 €

39 €

Armenia

Australia

Azerbaijan

Bahrain

Brazil

Colombia

French Polynesia

French Southern and Antarctic Lands

Georgia

Iceland

Kuwait

Mauritania

Moldova

New Caledonia

New Zealand

Oman

Qatar

Russia

Saudi Arabia

St Barthélémy

St Martin

St Pierre and Miquelon

Wallis and Futuna Islands

Yemen

La Poste

In the mailbox

5 €

Not available

Not available

The same day, if ordered before 1pm

Next day, if ordered after 1pm (except weekends and public holidays)

DHL Express

Against signature

45 €

45 €

45 €

Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.

3. Receipt of your package

When you receive your package, it is your responsibility to check that the package has not been damaged or opened during transport before signing the delivery note. If this is the case, you must imperatively refuse the delivery to the deliveryman, informing him/her of the damage noted and making a complaint with him/her for anomaly.

Any accepted delivery of a damaged or open package will be deemed free of defects due to the delivery, and we will not be able to take it back.

4. Return process

We are committed to treating your requests with the utmost care. If, despite this great care, you receive products that you did not order or that you do not want, you have a legal period of 14 days from the date of receipt of your package to return the items in question, in accordance with French law. Only unopened and unused products will be accepted in return. If we send you by mystake the wrong products, we will bear the return shipping costs. On the other hand, if you change your mind, the cost of returning the package is in your charge.

In case of return, you have to inform our customer service which will tell you the procedure to follow: - by phone, calling the +33 (0)4 66 21 56 90, from monday to friday (9.30 am to 12.30 am and 13.30 pm to 17.30pm)
- by email at contact@carrementbelle.com

Thank you to prepare information below:
- Name and email address used to place the order
- Reference and date of the order

Return address:
CARREMENT BELLE
Service des Retours
168 allée de l’Amérique Latine - 30000 Nîmes - FRANCE

Documents to include in your return parcel:
- The invoice of the order or: name of the buyer, email address used to place the order, reference and date of the order
- The product(s) concerned in their original packaging, unopened or damaged

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