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Delivery
The tables below explain the modes, prices and shipping and delivery delays according to your country and your order amount (excluding shipping costs).
1. Delivery in France:
Country | Carrier | Delivery method | Shipping cost | Preparation and dispatch time | Shipping time | ||
if order of the Discovery Set only | if order < 60€ | if order ≥ 60€ | |||||
France (including Corsica, Monaco and Andorra) | La Poste | In the mailbox | Free delivery | Not available | Not available | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 2 to 3 working days |
Colissimo | At a pick up point | 5 € | 5 € | Free delivery | 2 to 3 working days | ||
Colissimo | Against signature | 6 € | 6 € | Free delivery | 2 to 3 working days | ||
DHL | Against signature | Not available | 35 € | 35 € | 1 to 2 working days | ||
Pick-up points available depending on to your address.
Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.
2. Delivery in the rest of the World:
| Country | Carrier | Delivery method | Shipping cost | Preparation and dispatch time | Shipping time | ||
| if order of the Discovery Set only | if order < 120€ | if order ≥ 120€ | |||||
| Austria Belgium Czech Republic Denmark Estonia Germany Hungary Ireland Italy Latvia Lithuania Luxembourg Netherlands Poland Portugal Slovakia Slovenia Spain Sweden Switzerland | Colissimo | Against signature | 5 € | 10 € | Free delivery | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 3 to 8 working days |
| DHL Express | Against signature | 35 € | 35 € | 35 € | 1 to 3 working days | ||
| United Kingdom (England, Scotland, Northern Ireland, Wales, Isle of Man) | Colissimo | Against signature | 5 € | 15 € | Free delivery | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 3 to 8 working days |
| DHL Express | Against signature | 39 € | 39 € | 39 € | 1 to 3 working days | ||
| Bulgaria Croatia Cyprus Finland Greece Malta Romania | La Poste | In the mailbox | 5 € | Not available | Not available | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 3 to 8 working days |
| DHL Express | Against signature | 35 € | 35 € | 35 € | 1 to 3 working days | ||
| Albania Bosnia and Herzegovina Canada Guadeloupe Guyana Hong Kong India Israel Japan Macedonia Malaysia Martinique Mayotte Montenegro Morocco Norway Reunion Island Serbia Singapore South Africa South Korea Taiwan Thailand Tunisia United Arab Emirates United States Vietnam | La Poste | In the mailbox | 5 € | Not available | Not available | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 5 to 12 working days |
| DHL Express | Against signature | 39 € | 39 € | 39 € | 2 to 4 working days | ||
| Armenia Australia Azerbaijan Bahrain Brazil Colombia French Polynesia French Southern and Antarctic Lands Georgia Iceland Indonesia Kuwait Mauritania Moldova New Caledonia New Zealand Oman Saudi Arabia St Barthélémy St Martin St Pierre and Miquelon Wallis and Futuna Islands Yemen | La Poste | In the mailbox | 5 € | Not available | Not available | The same day, if ordered before 1pm Next day, if ordered after 1pm (except weekends and public holidays) | 5 to 12 working days |
| DHL Express | Against signature | 45 € | 45 € | 45 € | 2 to 4 working days | ||
Preparation times excluding weekends and public holidays, subject to the availability of items in stock.
Indicative delivery times given by our carriers: may vary for reasons beyond our control (e.g. carrier delays, customs processing). No penalty or compensation will be granted for late delivery.
3. Receipt of your package
When you receive your package, it is your responsibility to check that the package has not been damaged or opened during transport before signing the delivery note. If this is the case, you must imperatively refuse the delivery to the deliveryman, informing him/her of the damage noted and making a complaint with him/her for anomaly.
Any accepted delivery of a damaged or open package will be deemed free of defects due to the delivery, and we will not be able to take it back.
4. Return process
We are committed to treating your requests with the utmost care. If, despite this great care, you receive products that you did not order or that you do not want, you have a legal period of 14 days from the date of receipt of your package to return the items in question, in accordance with French law. Only unopened and unused products will be accepted in return. If we send you by mystake the wrong products, we will bear the return shipping costs. On the other hand, if you change your mind, the cost of returning the package is in your charge.
In case of return, you have to inform our customer service which will tell you the procedure to follow: - by phone, calling the +33 (0)4 66 21 56 90, from monday to friday (9.30 am to 12.30 am and 13.30 pm to 17.30pm)
- by email at contact@carrementbelle.com
Thank you to prepare information below:
- Name and email address used to place the order
- Reference and date of the order
Return address:
CARREMENT BELLE
Service des Retours
168 allée de l’Amérique Latine - 30000 Nîmes - FRANCE
Documents to include in your return parcel:
- The invoice of the order or: name of the buyer, email address used to place the order, reference and date of the order
- The product(s) concerned in their original packaging, unopened or damaged